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Re: accessible chatbot

for

From: Zsolt Edelényi
Date: Jun 24, 2022 1:00AM

Thank you for your answers.

Maybe there are some chatbots, which are usable with screen readers,
however not fully WCAG compliant?


Zsolt


2022. 06. 23. 22:43 keltezéssel, Andrews, David B (DEED) via
WebAIM-Forum írta:
> Is your goal to dot the I's and cross the T's in the law, or to serve your users?
>
> Dave
>
>
>
> -----Original Message-----
> From: Nathan Clark < <EMAIL REMOVED> >
> Sent: Thursday, June 23, 2022 1:50 PM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Cc: Andrews, David B (DEED) < <EMAIL REMOVED> >
> Subject: Re: [WebAIM] accessible chatbot
>
> I am confused then, if you just follow wcag then you should be accessible under the law.
>
>
>
> On 6/23/22, Andrews, David B (DEED) via WebAIM-Forum < <EMAIL REMOVED> > wrote:
>> This may be heresy, but our goal isn't to achieve WCAG compliance. Our
>> goal is to make web sites and software useable by disabled persons.
>> WCAG compliance is a measurable way to get at it.
>>
>> So does it functionally work for your users???
>>
>> Dave
>>
>>
>>
>> -----Original Message-----
>> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
>> Kathy Beglau
>> Sent: Thursday, June 23, 2022 1:11 PM
>> To: WebAIM Discussion List < <EMAIL REMOVED> >
>> Subject: Re: [WebAIM] accessible chatbot
>>
>> This message may be from an external email source.
>> Do not select links or open attachments unless verified. Report all
>> suspicious emails to Minnesota IT Services Security Operations Center.
>>
>> >>
>> Zsolt,
>>
>> We are currently considering the following chatbots that claim full or
>> partial WCAG 2.0 AA compliance. I'm not quite sure how to evaluate
>> them ensure their compliance, however.
>>
>> AlwaysOn:
>> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Falwa
>> yson.ai%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140327
>> e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C
>> 637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjo
>> iV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=x5lJ
>> mklFVzoNbqfw7ztdU7rGz2Itluur7LpkNMtaxQk%3D&amp;reserved=0
>> FreshChat:
>> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.
>> freshworks.com%2Flive-chat-software%2F&amp;data%7C01%7Cdavid.b.andr
>> ews%40state.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c4451
>> 98f26b89c2159828c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d
>> 8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C
>> 3000%7C%7C%7C&amp;sdata=cPXm%2F0SDxqz19no4lmZK%2FQmBr70FOH8JBF2PdXK5wY
>> s%3D&amp;reserved=0
>>
>> FreshChat provided documentation of their partial compliance and
>> AlwaysOn just confidently tells us the bot is compliant. Not sure this
>> is helpful, but perhaps others have input on these or chatbots in
>> general that can help us evaluate these tools.
>>
>> Kathy
>>
>> -----Original Message-----
>> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
>> Zsolt Edelényi
>> Sent: Wednesday, June 22, 2022 8:57 PM
>> To: WebAIM Discussion List < <EMAIL REMOVED> >
>> Subject: [WebAIM] accessible chatbot
>>
>> Hi,
>>
>> I would like to ask you, if you can list examples of chatbots, which
>> are WCAG compliant, an includes best practices of accessibility?
>>
>>
>> --
>> Zsolt Edelényi
>> Web Accessibility Specialist
>> Mobile: +36205617144
>> email: <EMAIL REMOVED>
>>
>> >> >> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
>> efense.com%2Fv3%2F__http%3A%2F%2Flist.webaim.org%2F__%3B!!AwdmYg!hOj8a
>> 1obVlhMnn-Vy6dXhJ3M2xlu7tgZEOthNPmywptoWpPkm6f6VVIpqS-8mSsLSYSQ-shO9CT
>> P9Jfs%24&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140327e0
>> d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C63
>> 7916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV
>> 2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=ptCkYH
>> stD9X0vGz9s0Lh39qCCEKWd5m%2Bv1qBfoFk1ls%3D&amp;reserved=0
>> List archives at
>> https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furld
>> efense.com%2Fv3%2F__http%3A%2F%2Fwebaim.org%2Fdiscussion%2Farchives__%
>> 3B!!AwdmYg!hOj8a1obVlhMnn-Vy6dXhJ3M2xlu7tgZEOthNPmywptoWpPkm6f6VVIpqS-
>> 8mSsLSYSQ-shO9CAE5Aug%24&amp;data%7C01%7Cdavid.b.andrews%40state.mn
>> .us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c21598
>> 28c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wL
>> jAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&
>> amp;sdata=fpzLJVKd0DY9Oq4cO3mR%2BZDRjF%2Bs2IHN1MBQ59NcMUI%3D&amp;reser
>> ved=0 >> >> >> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flist.
>> webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140
>> 327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0
>> %7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQ
>> IjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Z
>> XUJ43xsizI9Q3DDh5ofNSUMJqWG49K7LqHYbrQ3U%2BE%3D&amp;reserved=0
>> List archives at
>> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwebai
>> m.org%2Fdiscussion%2Farchives&amp;data%7C01%7Cdavid.b.andrews%40sta
>> te.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c
>> 2159828c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoi
>> MC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7
>> C%7C&amp;sdata=vPZlHkzBYUGZwyjiWb%2BXtQqEdYWTK6lzDmXy3sZG1QQ%3D&amp;re
>> served=0 >> >> >> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Flist.
>> webaim.org%2F&amp;data%7C01%7Cdavid.b.andrews%40state.mn.us%7Ca2140
>> 327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0
>> %7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQ
>> IjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Z
>> XUJ43xsizI9Q3DDh5ofNSUMJqWG49K7LqHYbrQ3U%2BE%3D&amp;reserved=0
>> List archives at
>> https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwebai
>> m.org%2Fdiscussion%2Farchives&amp;data%7C01%7Cdavid.b.andrews%40sta
>> te.mn.us%7Ca2140327e0d44cb2a74808da55491c22%7Ceb14b04624c445198f26b89c
>> 2159828c%7C0%7C0%7C637916069762387403%7CUnknown%7CTWFpbGZsb3d8eyJWIjoi
>> MC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7
>> C%7C&amp;sdata=vPZlHkzBYUGZwyjiWb%2BXtQqEdYWTK6lzDmXy3sZG1QQ%3D&amp;re
>> served=0 >>
>
> --
> Nathan Clark
> QA Automation Analyst Tech team
> Accessibility assistant
> CPACC
> cell: 410-446-7259
> email: <EMAIL REMOVED>
> 101 Village Blvd
> Princeton, NJ 08540
> SMBE & Minority Owned Business
> > > > --
Zsolt Edelényi
Web Accessibility Specialist
Mobile: +36205617144
email: <EMAIL REMOVED>