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Thread: Survey Monkey

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From: Robert Erichsen
Date: Fri, Feb 29 2008 8:50AM
Subject: Survey Monkey
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Survey Monkey has a notice on their website stating that they are now
compliant with Section 508 standards. Has anyone tested this? My campus
is in process of making a decision about which web-based survey to use
and are currently testing Survey Gizmo. However, most of our faculty
and students are more familiar with Survey Monkey and so it would be
ideal if we could use it.


From: Jared Smith
Date: Fri, Feb 29 2008 9:30AM
Subject: Re: Survey Monkey
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On 2/29/08, Robert Erichsen < = EMAIL ADDRESS REMOVED = > wrote:
>
> Survey Monkey has a notice on their website stating that they are now
> compliant with Section 508 standards. Has anyone tested this?

A few thoughts:

- When a company has a statement about the accessibility of a product,
you have to be a bit skeptical. I'd venture a guess that the majority
of products that claim 508 compliance are not.

- Section 508 compliance does not mean accessible. In regards to
surveys, there really is only one or two checkpoints in Section 508
that would apply.

With that said, I did some testing a while back and found Survey Gizmo
to be the most accessible.

Of note is the fact that Survey Monkey's survey and admin interface
are 100% inaccessible to keyboard users - a violation of no less that
3 Section 508 checkpoints. Their accessibility implementation is for
screen reader users only and this is accomplished by providing a
'hidden' link that will allow screen reader users to access an
accessible alternative to their normal, inaccessible surveys -
http://www.surveymonkey.com/HelpCenter/Answer.aspx?HelpID=247
While this is subject to interpretation, the fact they are providing a
text-only alternative to something that could be made accessible is a
direct violation of yet another 508 checkpoint - letter K.

I don't want to bash on Survey Monkey alone - I've yet to find any
mainstream survey tool that is very accessible. But at a minimum,
unless I'm missing something, Survey Monkey's claim to 508 compliance
and the methods the NFB gave them for becoming 'compliant' are flat
out wrong.

Jared Smith
WebAIM

From: Lisa Pappas
Date: Tue, Mar 04 2008 1:30PM
Subject: Re: Survey Monkey
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Survey Monkey did make great strides to improve their accessibility. While seeking an accessible Web-based survey tool, Karen Mardahl and I wrote this article for the Usability Professionals Association (UPA) newsletter -- http://www.usabilityprofessionals.org/upa_publications/upa_voice/volumes/2007/april/access.html

Sometime after that, we were contacted by Survey Monkey folks, asking us to take another look. We had some of our STC AccessAbility SIG members, themselves users of assistive technology, evaluate a test site, two rounds. To their credit, Survey Monkey applied many of our comments suggestions. They are to be commended for responding to customer need.

Just my .02,

Lisa

-------------------------------------------------------------------
Lisa Pappas
accessibility analyst ▪ = EMAIL ADDRESS REMOVED = ▪ 919.531.0980
Software Quality Process & Research ▪ Release Mgt Division
Cary ▪ NC ▪ US
www.sas.com/

SAS® … THE POWER TO KNOW®


> -----Original Message-----
> From: Jared Smith [mailto: = EMAIL ADDRESS REMOVED = ]
> Sent: Friday, February 29, 2008 11:14 AM
> To: WebAIM Discussion List
> Subject: Re: [WebAIM] Survey Monkey
>
> On 2/29/08, Robert Erichsen < = EMAIL ADDRESS REMOVED = > wrote:
> >
> > Survey Monkey has a notice on their website stating that they are
> now
> > compliant with Section 508 standards. Has anyone tested this?
>
> A few thoughts:
>
> - When a company has a statement about the accessibility of a product,
> you have to be a bit skeptical. I'd venture a guess that the majority
> of products that claim 508 compliance are not.
>
> - Section 508 compliance does not mean accessible. In regards to
> surveys, there really is only one or two checkpoints in Section 508
> that would apply.
>
> With that said, I did some testing a while back and found Survey Gizmo
> to be the most accessible.
>
> Of note is the fact that Survey Monkey's survey and admin interface
> are 100% inaccessible to keyboard users - a violation of no less that
> 3 Section 508 checkpoints. Their accessibility implementation is for
> screen reader users only and this is accomplished by providing a
> 'hidden' link that will allow screen reader users to access an
> accessible alternative to their normal, inaccessible surveys -
> http://www.surveymonkey.com/HelpCenter/Answer.aspx?HelpID=247
> While this is subject to interpretation, the fact they are providing a
> text-only alternative to something that could be made accessible is a
> direct violation of yet another 508 checkpoint - letter K.
>
> I don't want to bash on Survey Monkey alone - I've yet to find any
> mainstream survey tool that is very accessible. But at a minimum,
> unless I'm missing something, Survey Monkey's claim to 508 compliance
> and the methods the NFB gave them for becoming 'compliant' are flat
> out wrong.
>
> Jared Smith
> WebAIM

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From: Jared Smith
Date: Tue, Mar 04 2008 1:40PM
Subject: Re: Survey Monkey
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On 3/4/08, Lisa Pappas < = EMAIL ADDRESS REMOVED = > wrote:
> Survey Monkey did make great strides to improve their accessibility.

> They are to be commended for responding to customer need.

Yes, they *DID* make great strides and at one time were quite
accessible, but in the last few months, they totally reworked their
interface and un-did all of the progress they had made. For example,
they replaced most form elements with scripted images, thus making
them totally inaccessible to keyboard users. I think they believe that
by providing the screen reader alternative that they are still
accessible and Section 508 compliant. While this is better than
nothing, I think it is far from accessible or compliant. At a minimum,
the accessibility is nowhere near where it was when your excellent
report was written.

Jared